- Products
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| Administration | ||
| Order Processing | ||
| Accuracy of Invoicing | ||
| Credit Processing | ||
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| Service | ||
| Delivery On Promised Date | ||
| Delivery On Short Notice | ||
| Action In Time of Emergencies | ||
| Delivery Quantity Accuracy | ||
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| Representation | ||
| General Attitude | ||
| Frequency of Calls | ||
| Level of Competence | ||
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| Technical back up | ||
| Technical Competence | ||
| Handling of Complaints | ||
| Assistance In Problem Solving | ||
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| Quality | ||
| Product Quality Level | ||
| Consistency In Quality | ||
| Adherence To Quality Specs | ||
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| Brand Awareness | ||
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